@font-face{font-family:Figtree Variable;font-style:normal;font-display:swap;font-weight:300 900;src:url(/assets/figtree-latin-ext-wght-normal-DCwSJGxG.woff2) format("woff2-variations");unicode-range:U+0100-02BA,U+02BD-02C5,U+02C7-02CC,U+02CE-02D7,U+02DD-02FF,U+0304,U+0308,U+0329,U+1D00-1DBF,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20C0,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:Figtree Variable;font-style:normal;font-display:swap;font-weight:300 900;src:url(/assets/figtree-latin-wght-normal-D_ZTVpCC.woff2) format("woff2-variations");unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}:root{--ease-out: cubic-bezier(.16, 1, .3, 1);--ground: #f6f3ec;--surface: #ffffff;--surface-2: #efeae0;--line: #ddd6c8;--line-strong: #c9c0ae;--ink: #1b1f2e;--ink-2: #4a4f63;--indigo-2: #2a3a8f;--indigo-tint: #e6e9f5;--ochre: #b7791f;--ochre-tint: #f8ecd6;--green: #1f7a4d;--green-tint: #e2f1e8;--red: #b42318;--red-tint: #fbe7e4;--radius: 6px;--shadow: 0 4px 16px rgb(27 31 46 / .08);font-family:Figtree Variable,system-ui,sans-serif;font-size:15px;line-height:1.5;color:var(--ink);background:var(--ground);color-scheme:light}:root[data-theme=dark]{--ground: #141824;--surface: #1c2233;--surface-2: #252c40;--line: #3a4258;--line-strong: #4c5570;--ink: #e9ecf8;--ink-2: #b3bbdd;--indigo-2: #9aa8e8;--indigo-tint: #252c40;--ochre-tint: #3a2e14;--green-tint: #163322;--red-tint: #3a1816;--shadow: 0 4px 16px rgb(0 0 0 / .35);color-scheme:dark}*,*:before,*:after{box-sizing:border-box}body{margin:0;min-height:100dvh}a{color:var(--indigo-2)}input,textarea,button,select{font:inherit;background:var(--surface);color:var(--ink)}.shell{min-height:100dvh;display:flex;flex-direction:column}.top{display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap;padding:16px 24px;background:var(--surface);border-bottom:1px solid var(--line)}.top h1{font-size:1.25rem;margin:0;font-weight:700}.top nav{display:flex;gap:12px;align-items:center;font-weight:600}.page{flex:1;max-width:880px;margin:0 auto;padding:24px 16px 48px;width:100%}.page.wide,.stack.wide{max-width:960px}.panel{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:20px;box-shadow:var(--shadow)}.stack{display:flex;flex-direction:column;gap:12px}.page-head{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap}.field label{display:block;font-weight:600;margin-bottom:4px;font-size:.9rem}.field input,.field textarea,.field select{width:100%;padding:10px 12px;border:1px solid var(--line-strong);border-radius:var(--radius)}.btn{display:inline-flex;align-items:center;justify-content:center;padding:10px 16px;border-radius:var(--radius);border:1px solid var(--line-strong);background:var(--indigo-2);color:#fff;font-weight:600;cursor:pointer;text-decoration:none}.btn-secondary{background:var(--surface);color:var(--ink)}.theme-btn{min-width:72px}.btn:disabled{opacity:.6;cursor:not-allowed}.err{color:var(--red);background:var(--red-tint);padding:10px 12px;border-radius:var(--radius)}.muted{color:var(--ink-2)}.empty{padding:24px;text-align:center;border:1px dashed var(--line);border-radius:var(--radius)}.loading{display:flex;align-items:center;gap:10px;color:var(--ink-2)}.spinner{width:18px;height:18px;border:2px solid var(--line-strong);border-top-color:var(--indigo-2);border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.toast{padding:10px 12px;border-radius:var(--radius);border:1px solid var(--line)}.toast-error{background:var(--red-tint);color:var(--red)}.toast-success{background:var(--green-tint);color:var(--green)}.toast-info{background:var(--indigo-tint)}.ticket-row{display:flex;flex-direction:column;gap:8px;padding:14px;border:1px solid var(--line);border-radius:var(--radius);background:var(--surface);text-decoration:none;color:inherit}.ticket-row:hover{border-color:var(--indigo-2)}.thread{display:flex;flex-direction:column;gap:12px;margin-top:16px}.bubble{padding:12px 14px;border-radius:var(--radius);border:1px solid var(--line);background:var(--indigo-tint)}.bubble.client{background:var(--surface)}.bubble.internal{border-color:var(--ochre);background:var(--ochre-tint)}.bubble .meta{font-size:.8rem;color:var(--ink-2);margin-bottom:6px}.compose textarea{min-height:120px;resize:vertical;width:100%}.check{display:flex;align-items:center;gap:8px;font-weight:600}.skip-link{position:absolute;left:12px;top:-48px;z-index:100;padding:8px 14px;border-radius:var(--radius);background:var(--surface);color:var(--ink);font-weight:600}.skip-link:focus{top:12px}:focus-visible{outline:2px solid var(--indigo-2);outline-offset:2px}.handoff-band{display:flex;flex-wrap:wrap;align-items:center;gap:10px;padding:10px 12px;border-radius:var(--radius);border:1px solid var(--line);background:var(--surface-2);font-size:.92rem}.handoff-band[data-mode=staff]{border-color:var(--ochre);background:var(--ochre-tint)}.pill{display:inline-block;padding:2px 8px;border-radius:999px;font-size:.75rem;font-weight:700;text-transform:uppercase;background:var(--indigo-tint);border:1px solid var(--line)}.pill[data-state=open]{color:var(--indigo-2)}.pill[data-state=in_progress]{color:var(--ochre)}.pill[data-state=resolved]{color:var(--green)}.staff-actions,.compose-actions,.dialog-actions,.head-actions{display:flex;flex-wrap:wrap;gap:10px}.kb-grid{display:grid;grid-template-columns:1fr 1.4fr;gap:16px;align-items:start}.kb-row.selected{border-color:var(--indigo-2)}.kb-open{all:unset;cursor:pointer;width:100%}.kb-body{min-height:220px}.field-row{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:12px}.bubble.kind-ai{border-color:var(--green)}.dialog-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#14182473;display:flex;align-items:center;justify-content:center;padding:16px;z-index:50;animation:dialog-fade .2s var(--ease-out)}.dialog{max-width:420px;width:100%;animation:dialog-rise .28s var(--ease-out)}@keyframes dialog-fade{0%{opacity:0}to{opacity:1}}@keyframes dialog-rise{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}@media (prefers-reduced-motion: reduce){.dialog-backdrop,.dialog{animation:none}}.kb-status-pill{display:inline-block;font-size:.72rem;font-weight:700;text-transform:uppercase;letter-spacing:.04em;padding:2px 6px;border-radius:4px;border:1px solid var(--line)}.kb-status-draft{color:var(--ochre);background:var(--ochre-tint)}.kb-status-approved{color:var(--indigo-2);background:var(--indigo-tint)}.kb-status-published{color:var(--green);background:var(--green-tint)}.activation-token{word-break:break-all;padding:12px 14px;display:block;background:var(--surface-2);border:1px solid var(--line-strong);border-radius:var(--radius);font-variant-numeric:tabular-nums;line-height:1.45}.prov-handoff{border-color:var(--ochre);background:linear-gradient(180deg,var(--surface) 0%,var(--ochre-tint) 120%)}.prov-handoff-title{margin:0;font-size:1.05rem;font-weight:700}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);border:0}.kb-list-scroll{max-height:min(42vh,360px);overflow:auto}.kb-filters{margin-bottom:4px}.kb-row-actions{display:flex;flex-wrap:wrap;gap:8px;margin-top:6px}.kb-motion{transition:opacity .16s var(--ease-out, ease-out)}@media (prefers-reduced-motion: reduce){.kb-motion,.kb-mobile-tabs button,.prov-motion{transition:none;animation:none}}.provision-page .page{max-width:520px}.prov-motion{transition:opacity .16s ease-out}.kb-staff-layout{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.1fr);gap:16px;align-items:start}@media (max-width: 768px){.kb-staff-layout{grid-template-columns:1fr}.kb-staff-layout[data-mobile-pane=list] .kb-editor-pane,.kb-staff-layout[data-mobile-pane=editor] .kb-list-pane{display:none}.head-actions{width:100%;justify-content:stretch}.head-actions .btn{flex:1;min-height:44px}.kb-row-actions .btn,.provision-page .field input,.provision-page .field select{min-height:44px}}.kb-mobile-tabs{display:none;gap:8px}.kb-panel-hidden{display:block}@media (max-width: 768px){.top{padding:12px 16px}.page{padding:16px 12px 40px}.kb-grid{grid-template-columns:1fr}.kb-mobile-tabs{display:flex}.kb-panel-hidden[data-hide=true]{display:none}.kb-list-scroll{max-height:55vh}}